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A história do OTRS

The history of OTRS

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OTRS started as Open Ticket Request System. Then it became Open Technology Real Services, and later just the four letters. What has not changed in twenty-five years is the core: Perl, queues, and email turning into tickets. In 2026, the commercial name belongs to EasyVista; the free code lives on in forks. Below is the timeline, without the folklore of … Read more

A história do GLPI

The history of GLPI

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GLPI is the French acronym for Gestionnaire Libre de Parc Informatique — the free IT asset manager. It began in 2003 at the INDEPNET association, became a Teclib’ product in 2015, and on 1 October 2025 reached version 11. In June 2026, the stable community release is 11.0.8; version 10.0 still … Read more